What is your return policy?

Online Retail Returns Policy

Neon Moon is committed to providing you the best quality product and we appreciate your business. If for some reason you are unsatisfied with your purchase, please get in touch as soon as possible.

Please do not return any items or coffee before contacting us.

PLEASE INSPECT ALL ITEMS IN YOUR ORDER FOR ACCURACY ONCEYOUR PACKAGE ARRIVES.

If for some reason you received damaged or incorrect product please contact us within 24 hours of receipt. In this case you may request a full refund for the purchase price of the coffee(s) or item(s) within five (5) business days of receipt of the shipment based on UPS or USPS tracking information.

Additional charges such as shipping, discounts, or any other charge besides the cost of the item itself will not be refunded. Unfortunately we can not accept a return or process a refund on ground coffee, only whole bean coffee. That being said we want you to be satisfied with our coffee and service so please reach out and let’s chat.

For whole bean coffee you will receive a refund (minus any additional charges) to the card on file on unopened bags. For all opened bags we will provide online credit (minus any additional charges) for use on a future purchase. All coffees (opened or unopened) must be returned with their original packaging materials, accompanying literature, instructions and any other materials that were included with the shipment before a credit or refund can be made. Path is not responsible for return shipping costs but will cover the cost to ship replacement items if necessary. In addition, all non-coffee items and equipment must be returned in their original packaging undamaged and with all materials, accompanying literature, instructions, and any other items that were included with the shipment before a credit or refund can be made.

Please send all return requests to: neonmoonnashville@gmail.com. Please provide your order number, and reason for the return.